Shipping Policy

Effective Date: 8/1/2025

1. Introduction

At Elite Outdoor Products ("we," "us," or "our"), we aim to provide a seamless and transparent shipping experience for our customers. This Shipping Policy outlines the terms and conditions related to the delivery of products purchased from our website, www.eliteoutdoorproducts.com.

2. Shipping Destinations

●        Countries and regions we ship to:

●        Contiguous United States - Due to carrier and supplier restrictions, we are currently unable to ship to Alaska or Hawaii

●        Future Expansion:

●        We are continually exploring expanded shipping options and hope to offer service to additional locations in the future.

3. Shipping Costs

●        Domestic Shipping (U.S.):

●        Standard Shipping: Free shipping on all orders over $99

●        No Hidden Fees:

●        All shipping costs are calculated and displayed at checkout. There are no hidden fees.

4. Order Processing Time

●        Processing Time:

●        Orders are processed within 1-3 business days, (Monday to Friday, excluding holidays).

●        Order Cut-Off Time:

●        Orders placed before 5:00 PM EST (4:00 PM CST) will begin processing the same day. Orders placed after this time will process the next business day.

●        Weekend and Holiday Orders:

●        Orders placed on weekends or public holidays will be processed on the next business day.

5. Estimated Transit Time

●        Domestic Shipping:

●        Standard Shipping: 4-7 business days

●        Notes:

●       Some products, due to their size and weight, ship via freight carrier and may have longer or product-specific delivery timelines. Please refer to the individual product description for shipping and delivery estimates specific to that item.

●       Delivery times are estimates and may vary due to factors beyond our control, such as weather conditions or carrier delays.

6. Shipping Methods and Carriers

●        Reliable Carriers:

●        We partner with reputable carriers to ensure your package arrives safely.

●        Domestic Carriers: USPS, UPS, FedEx

●        LTL Freight Carriers: FedEx Freight, Old Dominion, XPO Logistics, Estes Express, etc.

●        Shipment Tracking:

●        All orders include tracking information, which will be provided via email once your order has shipped.

●        Insurance:

●        Shipments are insured against loss or damage. If you encounter any issues, please contact us promptly.

7. Order Tracking

●        Tracking Information:

●        After your order has been shipped, you will receive an email containing:

●        Tracking Number

●        Carrier Name

●        Link to Track Your Package

●        How to Track Your Order:

●        Visit Track order status  or the carrier's website.

●        Enter your tracking number to view the status and estimated delivery date.

●        Assistance:

●        If you have questions or need assistance with tracking, please contact our Customer Service.

8. Delivery Issues

8.1 Delayed or Damaged Packages

●        Delayed Delivery:

●        If your package is delayed beyond the estimated delivery time, please contact us at support@eliteoutdoorproducts.com or +1 (708) 274-4374.

8.2 Damaged Packages

●        Reporting Damage:

●        If your package arrives damaged:

●        Take photos of the damaged packaging and items.

●        Contact us within 3 days at support@eliteoutdoorproducts.com or call +1 (708) 274-4374.

●        Resolution:

●        We will work with you to arrange a replacement or refund as appropriate.

9. Missing Items

●        Reporting Missing Items:

●        If any items are missing from your order:

●        Contact us within 3 days of receiving your package.

●        Provide your order number and details of the missing item(s).

●        Resolution:

●        We will investigate and resolve the issue promptly by sending the missing item(s) or offering a refund.

10. Return and Refund Policy

●        Returns:

●        Returns are accepted within 30 days of receiving your order.

●        Conditions for Returns:

●        Items must be unused and in their original packaging.

●        Return Shipping Costs:

●        Return shipping costs are the customer's responsibility unless the item is defective

●        Refunds:

●        Refunds are processed within 7 days after receiving the returned item.

●        Refunds will be issued to the original payment method.

●        For More Information:

●        Please refer to our Return and Refund Policy (Return & Refunds Policy) for detailed information.

11. Incorrect Address

●        Address Accuracy:

●        Please ensure that all shipping information is correct. We are not responsible for orders shipped to incorrect addresses provided by the customer.

●        Returned Packages:

●        If a package is returned to us due to an incorrect address:

●        We will contact you to arrange reshipment.

●        Additional shipping charges may apply.

12. Contact Information

If you have any questions or concerns regarding your shipment, please contact us:

●        Customer Service Email: support@eliteoutdoorproducts.com

●        Customer Service Phone: +1 (708) 274-4374

Our customer service team is available Monday through Friday, 9:00 AM – 5:00 PM CST

13. Changes to This Shipping Policy

We reserve the right to modify this Shipping Policy at any time. Changes and clarifications will take effect immediately upon posting on the website. We encourage you to review this policy periodically.

Thank you for shopping with Elite Outdoor Products!

We appreciate your business and are committed to providing you with exceptional service.