FAQs

Frequently Asked Questions

Shipping Time and Delivery Expectations
Shipping times can vary depending on the brand. Some orders are shipped the same day while others may take 1–3 business days to process and prepare for shipment. Occasionally, unexpected delays may occur due to seasonal demand and high order volumes. Generally, you can expect to receive your product within 4–7 business days. Specific products that may have longer shipping lead times will be clearly indicated within the product page description. We’re committed to offering some of the fastest order processing and shipping times in the outdoor living industry.

Payment Options
We accept a wide range of payment methods, including credit/debit cards (Visa, Mastercard, American Express, Discover) as well as Apple Pay, Google Pay and Shop Pay.

When will I know my order has shipped? 
After placing your order, you’ll get an email confirming your purchase, along with payment authorization and order details. Once your items are on their way, you’ll receive another email with tracking information. If an item is unexpectedly out of stock, we’ll contact you by phone or email within one business da

Return Policy
Items can be returned within 30 days of receipt if they are unused, in the same original condition and in the original packaging. For further information, please see our Return & Refunds Policy via the attached link: Return & Refunds Policy

Cancellation Policy
Orders can be cancelled for a full refund before they have been shipped. To cancel, please contact us immediately at support@eliteoutdoorproducts.com or call +1 (708) 274-4374. Orders that have already been shipped will fall under our 30-Day Return Policy. Cancellation Policy